Orijin Stone, LLC Terms & Conditions
ESTIMATES: Our prices are guaranteed for 30 days from the date of the written estimate. Prices are subject to change without notice. Unless listed, product prices offered do not include destination and handling charges. Price excludes license, registration, taxes and options. Prices are subject to change. Actual prices may vary and are determined by ORIJIN STONE. Check with your ORIJIN STONE sales person for complete accuracy of information, availability and delivery charges. Any special pricing is valid only if quoted in writing. Verbal quotes are NOT valid. Sales tax will be charged on all applicable items unless a tax-exempt certificate is on file in our accounting office.
SAMPLES: Product images included within our website and/or marketing materials are provided to give you an overall impression of the stone products available to you, and to serve as a reference for requesting or viewing samples of the actual stone product before making your final selection. We highly recommend that you see our products before purchasing them as photographs shall in no way serve as the basis for your final stone purchasing decision. Natural stone products inherently lack uniformity and are subject to aesthetics, color, shade, finish, tint, hardness, strength resistance, density, etc. Any samples submitted are with the understanding that these qualities are inherent in the nature of the product and are not to be considered latent defects.
ORDERS: Square feet per TON yields are averaged out to the best of our ability; there will be some VARIATIONS for which we cannot be responsible. ORIJIN STONE will not be responsible for any damages incurred after material leaves our retail location or stoneyard. Customer shall assume the risk of any loss or damage resulting from theft, vandalism, or from any other cause, to materials delivered. We are not responsible for late charges, mason delay costs, or any costs related to contracting. ORIJIN STONE IS LIABLE FOR THE AMOUNT OF STONE WE FURNISH, nothing more.
RETURNS: Any shortages, damages, product problems, or exceptions of any kind must be brought to the attention of your salesperson within 48 hours of delivery in order for us to correct the order for you. Stone is a naturally irregular product. There will always be small pieces on a pallet and a certain amount of waste that must be added when figuring your job. These small pieces are NOT returnable or refundable. Special orders are non-refundable. Returns of in-stock product are accepted only for unused, non-damaged, full-pallet quantities returned within 14 business days of purchase for store credit. Please note that returned Wallstone and Irregular Flagstone material will be charged a 30% restocking fee, all other material (unless otherwise noted) will be charged a 25% restocking fee.
PACKAGING FEE & PALLET RETURNS: **CHANGE OF POLICY NOTICE: Effective May 1st 2018, we will no longer grant pallet return refunds (regardless of when your pallets were purchased). Credits applied to your account prior to May 1st will remain for future use. In place of our $25. pallet fee, we are now implementing a $10. non-refundable and per-pallet/crate PACKAGING FEE for all orders. The packaging fee includes labor for assembling, handling and loading, as well as all materials used to properly pack your order. Packaging may include a combination of wood pallets or crates (oak or pine), foam strapping and plastic to secure your stone order. For accuracy, quantities will be estimated on the sales order, but will be updated to reflect the correct amount when your order is ready to ship.